Cancellation and refunds

1. Giving up the service

1.1. The Subscriber may give up the service, or single trackers, at any time by writing to the Contractor’s e-mail address.

1.2. Returning a rented tracker to the Contractor counts as giving it up; no separate request is needed.

1.3. A tracker given up is no longer on the invoice from the next month.

1.4. For a tracker given up in the middle of a month, that month’s invoice already issued is not refunded or recalculated.

2. Getting money back

2.1. A payment made by mistake or made twice is returned.

2.2. To get it back, write to the Contractor’s e-mail address and give:

• the subscriber number;
• the date and amount of the payment;
• the payment number, if the payment page showed one;
• why the money should be returned: a payment made by mistake or a repeated one.

3. How and when the money is returned

3.1. A card payment is returned to the same card within 10 working days of receiving the request.

3.2. When the money shows on the card’s account also depends on the bank that issued the card.

3.3. A payment made by transfer is returned to the bank account it came from.

3.4. Payment for a service already provided, including the case in clause 1.4, is not returned.

4. Where to write

Send your request to the Contractor’s e-mail address:

Company

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E-mail

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Phone

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